Project description
The Charlotte Veterans Affairs Health Care Center was built to provide crucial outpatient specialty services to approximately 40,000 military veterans per year in the Charlotte metropolitan area. Throughout the two-year project, various project stakeholders participated in quarterly Partnering sessions using Ventura Consulting Group’s Good to World-Class model, which is aligned with the tools and steps recommended by the International Partnering Institute, including establishing a project charter, an issue resolution ladder and regular scorecards administered by the facilitator. As part of the Partnering process, the team established clear and measurable goals to direct the project’s strategy and actions, and increased collaboration among the field-level staff, as well as senior-level project team leadership and end-user groups (nurses, radiologists, therapists, administrative staff, etc.). This integrated team approach allowed for timely decisions whenever issues arose, and kept the project moving forward, and the team focused on not only meeting, but exceeding the project’s goals.
Partnering Results
- Completed ahead of schedule
- Completed under budget
- Zero lost-time safety incidents
- Established common team goals
- Engaged senior-level leaders and end-user groups as well as other field-level team members
Project notes
- Lease–leaseback
- 430,000 SF
- $104 million
- LEED® Silver-designed
